FREE US AND CAD SHIPPING ON ORDERS OVER $50

FAQ

What is the Return Policy?

 

We accept returns or exchanges within 14 days of receiving the item. You will be responsible for paying for return shipping, by a method of your choosing. As we are a small business, shipping costs are non-refundable at this time. 

 

Returns can can be sent to: 

Salty Folk Supply Co.

3478 W 37 Avenue 

Vancouver, BC, Canada 

V6N 2V6

 

 

 Can I cancel my order?

 

Once an order is placed, please be timely and mindful! We will be able to cancel your order as long as we haven't shipped it yet. 

 

How do you choose products?

We choose products based on their environmental sustainability and positive brand message. 

 

How did you choose the organizations you donate to?

We are part of the organization 1% For the Planet, which connects us to  our donation partners.

 

How long does shipping take? 

Your order will be shipped within 2-3 business days of purchase - unless there is a statutory holiday. All shipments come with a tracking number and usually take 3-4 business days. Salty Folk Supply Co. currently uses UPS for its shipping needs. For more information, please visit our Shipping page.